Freddie Bear Sports - Expedition Outifittters
Phone Orders: 708-532-4133

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Freddie Bear Sports Customer Service

Account MaintenanceCustomer Pledge
Payment InformationInternational Ordering
ShippingBulk Purchases & Direct Shipment
Order TrackingBackorders
Warranties and Returns

Account Maintenance

Pledge to our customers

  • We collect only the information needed to process your orders and provide a personalized shopping experience.
  • All information you provide is protected by industry standard SSL technology and stored on secure servers.
  • We will never knowingly release your information to any third party without receiving your permission.
  • We do not track individuals' use of the Freddie Bear Sports site. We may monitor visitor traffic patterns and site usage to help us improve our site, but we never attempt to connect this information to individual visitors.
  • We may occasionally use the data you provide to inform you of special offers and announcements. You may opt out of receiving such announcements at any time or by emailing webmaster@freddiebearsports.com.
  • Freddie Bear Sports includes links to other sites. The policies set forth here do not extend to these sites. We are not responsible for their privacy practices or content.
  • No change to our policy will take place before a prominent posting on our homepage of such intended change has run for a duration of at least 30 days.
    If you have any questions about this privacy statement or our practices please contact info@freddiebearsports.com, or by calling (708) 532-4133.

 

Payment

Note: All prices in Freddie Bear Sports are expressed in U.S. dollars. Checks must be payable in U.S. funds and drawn from a U.S. bank.
We accept Visa, Discover, Mastercard and American Express through our online ordering system. While we strongly urge the paying by credit card (it's easy, fast and safe) we also accept checks and money orders.

Once your order has been placed by clicking on the "Place Order" button at "Check Out," print out a copy of the automatically generated confirmation page as your receipt. Customers paying by check or money order should print out two copies of your order confirmation page. Keep one as your receipt, and send the other with your payment to:

Freddie Bear Sports
17250 South Oak Park Ave.
Tinley Park, Illinois 60477

All orders paid by checks or money orders will be processed upon receipt. Delivery will be based on product availability at the time of the receipt of your order and payment.

Note: Backorders are not charged to your credit card until your order has shipped from our warehouse.

International Ordering
International purchases must be made by credit card. Your credit card company will calculate the exchange rate and your monthly statement will be billed accordingly.

Note: Any charges associated with importation, including customs duties and value-added taxes, are not included in the Freddie Bear Sports price. These charges are the sole responsibility of the customer. International customers will be contacted directly by UPS regarding payment of duties and customs. Freddie Bear Sports recommends that our international customers contact their local UPS office for details on how these charges are calculated and payment is processed.

Shipping
The majority of our orders ship within 24 hours. Standard shipping is by UPS Ground, which means you will receive your new merchandise within 7-10 business days from the time you place the order. To shorten delivery time, we offer two premium shipment options for an extra charge: UPS 2nd Day Delivery, and UPS Overnight.
Freddie Bear Sports shipping charges are based on the total value of your purchase (not the number of items) and the destination. As such, the shipping charge on partial shipments is a percentage calculation based upon the total purchase price. See the chart below for a comprehensive explanation of our shipping charges.

Note:
Ship times are in addition to the time it takes to process your order (almost always 24 hours or less). If you select UPS 2nd Day Delivery, you will receive your order within 4 days (2 days processing time plus 2 days for delivery). If you choose overnight delivery you will receive your order within 3 days (2 days processing time plus 1 day to ship). We are continually looking for ways to improve the processing time.

Freddie Bear Sports Shipping Information
Domestic $0.00 - $15.00  $15.01 - $40.00 $40.01 - $55.00  $55.01 - $75.00 $75.01 - $100.00 $100.01 - $125.00 $125.01 - $200.00 $200.01 - $300.00 Over $300.00 
Standard Ground UPS Delivery: 7-10 days $6.95 $7.95 $8.95 $9.95 $10.95 $11.95 $12.96 $13.95 $14.95
2nd Day: UPS Delivery: 4 days $12.95 $13.95 $14.95 $15.95 $16.95 $17.95 $18.95 $19.95 $20.95
Overnight: UPS Delivery: 3 days

 For each packagae add on top of 2nd Day rate .....................$39.95.

 Canada $00.00 - $50.00 $50.01 - $100.00 $100.01 - $150.00 Over $150.00          
Standard Ground $16.00 $18.00 $20.00 $22.00          
Priority $22.00 $30.00 $40.00 $47.00          
Payment for merchandise must be made in United States funds. Large or heavy items may be subject to an additionla charge.

Bulk Purchases & Direct Shipment
Some individual items and certain large quantity orders will ship directly from our suppliers to you. If you would like notification in this event, please add a note in the "Customer Comments" area during "Check Out."

Order Tracking
Unless you specifically request delivery to a post office box, Freddie Bear Sports ships via United Parcel Service. We will notify you by email when your order is shipped, and we will include the UPS tracking number.

Backorders
We take pride in offering the largest selection of hunting and sports gear anywhere and delivering them as quickly as possible, but every once in a while we may be out of specific items. Whenever an order includes an item (or items) that are not currently in inventory, we will be in touch with you directly. We make every effort to deliver the backordered items as soon as possible (it rarely takes longer than 3-4 weeks), but we can also suggest alternative products that are in stock or present you with other options.
Of course, your credit card is not charged until a product has shipped, but the same is true of shipping & handling charges. If you receive partial delivery, you will only be charged for a pro-rated portion of the total shipping & handling as originally computed when you placed the order. The outstanding balance will be charged when the remainder of your order is shipped. In other words, you will not be charged additional shipping for backorders; the total shipping charges you pay are the same as if your order was delivered all at once.

Warranties and Returns
Any product bought from Freddie Bear Sports comes with all applicable manufacturer's warranties. But we'll do more.
If, for any reason, you are not satisfied with a product you bought from Freddie Bear Sports, return it within 15 days in original condition for a full refund. Follow the instructions on the back of the packing slip that came with the shipment and mail all returns to:

Freddie Bear Sports
Returns
17250 South Oak Park Ave.
Tinley Park, Illinois 60477

For large volume shipments that were delivered directly from our suppliers, please email customerservice@freddiebearsports.com for return instructions.

We regret that we cannot cover the cost of return shipping unless you received the product in error.

If you have any questions about the returns process, email customerservice@freddiebearsports.com and we will reply promptly.

 
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